This guide helps you complete the Know Your Customer process quickly and avoid common errors. Once your KYC is complete, you can access all platform features.
What is KYC, and why is it required?
KYC is the process of verifying your identity and address to ensure compliance with international regulations and prevent fraud. Rest assured, your data is securely protected and only shared with banks when necessary for transaction verification.
Documents required for KYC
Identity verification document (one of the following):
Passport;
Identity Card (ID card);
Residence Permit;
Driver’s License.
Proof of residential address (one of the following):
Utility bill;
Bank statement clearly indicating your address;
Tax or government-issued document confirming your residential address.
Address verification requirements
The address document must be issued within the last six months.
It must clearly state:
Your full name;
Your complete residential address, matching the address provided during verification;
The issue date of the document.
Tip: A bank statement clearly stating your address is usually the easiest and most reliable option.
Documents NOT Accepted:
Screenshots of documents;
Mobile phone bills;
Medical bills;
Insurance documents;
Lease agreements (you may provide this to your bank and then upload the bank statement that includes your address);
Documents with handwritten notes.
Additional Information
Documents proving your address and identity can be issued in different countries, as long as your residential address is up-to-date.
Legislation requires that your current residential address be indicated on invoices generated by the platform.
A passport or ID cannot be reused on the platform to confirm your residential address.
To avoid delays, make sure all information in your documents matches your profile details.
Data Confidentiality
We use the SumSub service for automated document verification. Your data is secure, and we do not share it with third parties unless required for bank transaction verification.
If you have any questions, please contact our support team via online chat on the platform or at [email protected]. We are always ready to assist!